LIQUOR ACT 1982. It is an offense to sell or supply or obtain liquor on behalf of a person under the age of 18 years.

After ordering online, you will receive an email confirmation containing your order details (provided you have provided us with a valid email address). We will then attempt to deliver your purchase/s from our winery in McLaren Vale via preferred carriers: Australia Post or Fastway. Depending on your location within Australia, the delivery time will vary between 4 and 10 days. In outlying, flood-affected areas or during heat waves, the delivery may take longer.

If you are unavailable at the time of delivery, your wine will be left according to any special delivery instructions you have provided to us. In the event that you have not provided us with such instructions, your wine will be delivered to the closest Post Office (for Australia Post deliveries) or returned to the nearest courier depot (for Fastway). Fastway will then attempt to arrange a convenient time for delivery. Where delivery instructions provide us with an ‘Authority to Leave’ and the wine has been delivered by courier or Australia Post as per your instructions, the wine is immediately your responsibility, even if it is left unattended. Haselgrove Wines and its contractors associated with the delivery do not accept responsibility for any loss or damage resulting from this ‘Authority to Leave’ delivery method.

We cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers.

If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and the delivery is refused or unable to be completed, then the order will be returned to us and additional handling costs plus freight charges may be applied to a request for re-delivery. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.

Breakages

If you receive a case of wine with one or more broken bottles, simply let us know within 5 working days of the delivery date and we will issue you with a refund equal to the price paid by you for the broken bottle(s).

If your order is damaged in transit and returned to us, we will be sure to re-send your order and retrieve the damaged consignment.

Refunds

In the rare instance that you are not satisfied with a wine purchased from Haselgrove Wines we are more than happy to provide you with a full refund for purchases of the relevant wine by you (excluding freight costs). You must let us know that you are not satisfied within 7 days of recieving your wine and we’ll refund you in full (excluding freight costs) an amount equal to the value of your remaining unopened bottles plus one opened bottle only. Typically you will be required to return the remaining unopened bottles of the wine in question to our winery in McLaren Vale for a quality inspection, and you will assume responsibility of associated freight costs. All refunds are processed within 7 days of your notification or from the date that the remaining wines are returned to us.